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Understanding and Implementing Six Sigma Course

Understand and implement Six Sigma principles. Enroll in this course to develop skills in process improvement and achieve operational excellence. LBTA offers Understanding and Implementing Six Sigma Course in Quality and Productivity Courses.

◎English⧗One Week●Confirmed£from 4,700 GBP

Upcoming schedule

234 sessions
VenueStartsEndsNet feesBook
Berlin, Germany5-Jul-20269-Jul-20267,900 GBPRegister
Geneva, Switzerland5-Jul-20269-Jul-20268,950 GBPRegister
London, UK5-Jul-20269-Jul-20264,950 GBPRegister
Munich, Germany5-Jul-20269-Jul-20267,900 GBPRegister
Rome, Italy5-Jul-20269-Jul-20267,300 GBPRegister
Taipei, Taiwan5-Jul-20269-Jul-20269,300 GBPRegister
Washington, United States5-Jul-20269-Jul-202611,000 GBPRegister
Amsterdam, Netherlands12-Jul-202616-Jul-20268,100 GBPRegister
Bali, Indonesia12-Jul-202616-Jul-20268,100 GBPRegister
Barcelona, Spain12-Jul-202616-Jul-20266,950 GBPRegister
Dubai, UAE12-Jul-202616-Jul-20264,987.5 GBPRegister
Hong Kong, Hong Kong12-Jul-202616-Jul-20268,500 GBPRegister

Course syllabus

Introduction

This program is designed for:

Managers, supervisors and professionals who wish to understand Six Sigma, its use and how it relates to work and business improvement.

Objectives

  • Define and understand Six Sigma and why it is necessary to sustain business improvement.
  • Apply the DMAIC problem-solving method.
  • Explain the role of Six Sigma in customer service and continual improvement.
  • Explain how to implement and deploy Six Sigma (Yellow Belt level).
  • Assess organization readiness to launch a Six Sigma project.

Content

Introduction of Quality

  • What is Quality and History of Quality
  • Benefits of Quality Systems
  • Meet the ISO 9000 Family
  • Cost of Poor Quality
  • Evolution of Quality Management
  • Quality Management Principles and Six Sigma
  • Quality Maturity Ladder

Definitions of Six Sigma

  • What is Six Sigma and What Does Sigma Mean?
  • History of Six Sigma
  • Why Should Organizations Use Six Sigma?
  • Savings from Six Sigma
  • Six Sigma as an Improvement Strategy

Six Sigma in Customer Service

  • Effects of Six Sigma on Customer Satisfaction and VOC
  • Levels of Sigma Performance
  • The Kano Model and Quality Function Deployment
  • The Fruit of Six Sigma

Implementing Six Sigma

  • The Methodology
  • The DMAIC Stages (Define, Measure, Analyze, Improve and Control)
  • Roles for Managers and Employees
  • Six Sigma and Lean
  • Roles of Green Belts and Black Belts

Problem-Solving Using Six Sigma

  • Six Sigma Tool Box
  • Control Charts
  • Pareto Charts
  • Cause and Effect Diagrams
  • Why-Why Diagrams
  • Scatter Diagrams
  • The Turtle Diagram

Statistical Analysis in Six Sigma

  • Sigma as a Metric
  • Sources of Variation
  • Calculation of Process Capability and Sigma Level
  • The Commute Example
  • Software Used in the Analysis

Deployment of Six Sigma

  • Project Selection and Charter Importance
  • Leadership and Employee Involvement

Corporate Commitment: 10 Questions for Leaders

  • Selection of Six Sigma Projects: Guidelines
  • Characteristics of a Successful Six Sigma Project
  • Sources of High Impact Opportunities
  • Characteristics of Projects to Avoid

Related courses

Improving Productivity through Quality and Cost Reduction CourseEFQM - Leaders for Excellence CourseStrategic Quality Management CourseASQ Certified Manager of Quality - Organizational Excellence Refresher CourseCertified Quality Management Professional CourseProcess Management - Mapping and Improvement Course