Retail Security And Loss Prevention Course

Introduction

This is valuable and comprehensive course, providing cutting-edge asset protection processes. Based on several years of systematic research and field experience. It describes the most common retail crime and loss problems along with a step-by-step process for diagnosing and treating these problems.

On completion of this course you should be able to: 

• Identify the most prevalent and costly loss areas
• Implement cost-effective programs to reduce loss
• Design and execute asset protection programs to reduce errors and crime events, leading to safer and more successful operations
• Identify loss threats, indicates how to best determine and prioritize those threats, and recommends proven programs and technologies that reduce theft vulnerability
• Analyze the data collected through conducting a comprehensive survey to determine the risks and trends
• Define, design, implement and maintain an effective loss control program

Course Outline

Module 1: Retail Risks: Problems And Solutions

Employee deviance

• Employee error and waste
• Merchandise theft
• Under-ringing
• Removal of trash
• Controlling merchandise theft
• Cash theft
• Proprietary information
• Investigating employee theft

 Managing Employee Honesty

• Pre-employment screening
• Access/procedural controls and audits
• Store/company atmosphere

Vendor Theft and Error

• Risks

Controlling Cargo Theft and Supply Chain Loss

• Shipping
• Staging
• Loading
• Transporting
• Receiving

Shoplifting

• Professional or convert to cash shoplifters
• Self-use, amateur, or opportunist shoplifters
• Planning for prevention
• People
• Programs and procedures
• Loss control policies
• Loss control procedures
• Identify and prioritize loss risks
• Handling the shoplifter

Point-of-Sale Risks

• Bad checks
• Credit card fraud
• Counterfeit currency
• Currency switch
• Container switch
• Price switch
• Refund fraud
• Quick-change schemes

Miscellaneous Risks

• Robbery
• Burglary
• Bomb threats
• Coupon fraud
• Crime and data loss
• Natural and civil disasters
• Civil liability and litigation

Module 2: Identifying And Priortizing Risks

Security Surveys

• Why theft, why me?
• Using theory to take action
• CPTED
• War of maneuver versus a war of attrition
• Multi-level marketing
• Delivery in the zones
• Discussion
• Historical data
• Assets to be protected
• Flow charting

Data Analysis

• Possible and probable financial loss
• Assigning financial impact rates
• Probability of incident occurrence and causal probing
• Examining data
• Assigning loss incident probability rate
• Prioritizing risks

Module 3: Designing And Implementing Prevention Programs

Loss Prevention Program Design

• Basic program focus
• Risk control countermeasures
• Protection program designs
• The protection plan
• Questions

People

• In-house employees
• Outside personnel
• Loss control consultants

Programs

• Loss control policies
• Loss control procedures
• Protection programs
• Policy and procedure manuals
• Training employees
• Follow-up

Asset Protection Systems

• Access control systems
• Lighting
• Alarms
• Other LP systems

Selecting Protection Equipment and Services

• Specifications
• Bids
• Testing
• Negotiating the contract

Sample Protection Program

• Where to begin
• How to prepare a loss control plan

Implementing the Program

• Justification of the control program: making the business case
• Teamwork

Module 4: Testing And Follow-Up Of The Loss Control Programs

Auditing and Follow-Up

• Inspections
• Effectiveness analysis
• Data collection
• Inspection/audit reports

Inventories

• Retail method of inventory
• The inventory process
• Inventory tips

The Future

• Industry trends