Retail Management Skills Course
Acquire retail management skills for effective store operations. Join this course to develop strategies for running a successful retail business. LBTA offers Retail Management Skills Course in PR , Customer Services , Sales and Marketing Courses.
◎English⧗One Week●Confirmed£from 4,700 GBP
Upcoming schedule
221 sessions
| Venue | Starts | Ends | Net fees | Book |
|---|---|---|---|---|
| Bali, Indonesia | 5-Jul-2026 | 9-Jul-2026 | 8,100 GBP | Register |
| Barcelona, Spain | 5-Jul-2026 | 9-Jul-2026 | 6,950 GBP | Register |
| Interlaken, Switzerland | 5-Jul-2026 | 9-Jul-2026 | 8,950 GBP | Register |
| Istanbul, Turkey | 5-Jul-2026 | 9-Jul-2026 | 4,700 GBP | Register |
| Kuala Lumpur, Malaysia | 5-Jul-2026 | 9-Jul-2026 | 4,750 GBP | Register |
| London, UK | 5-Jul-2026 | 9-Jul-2026 | 4,950 GBP | Register |
| Madrid, Spain | 5-Jul-2026 | 9-Jul-2026 | 6,950 GBP | Register |
| Milan, Italy | 5-Jul-2026 | 9-Jul-2026 | 6,950 GBP | Register |
| New York, United States | 5-Jul-2026 | 9-Jul-2026 | 10,900 GBP | Register |
| Singapore, Singapore | 5-Jul-2026 | 9-Jul-2026 | 7,500 GBP | Register |
| Zurich, Switzerland | 5-Jul-2026 | 9-Jul-2026 | 7,950 GBP | Register |
| Berlin, Germany | 12-Jul-2026 | 16-Jul-2026 | 7,900 GBP | Register |
Course syllabus
Introduction
Who should attend:
Senior retail managers who want to discover the various traits of successful retail management through actual case studies and industry best practices that showcase the required skills and strategies.
Objectives
- Analyze store operations, supervise employees and manage inventory.
- Understand customer behavior in a retail environment.
- Develop successful sales plans to grow store profitability.
- Produce a positive shopping experience.
- Use proper merchandising and promotional strategies to improve sales performance and customer loyalty.
Content
The Retail Environment and Challenges
- Retailing Defined
- Today’s Retail Environment
- The Pillars of Retail (7Ps) and Related Metrics
- Retailing and Marketing Channels
Retail Strategies and Business Intelligence
- Retail Competitive Strategies
- The 5 Dimensions of a Retail Strategy
- The EST Model: Achieving Strategic Positioning
- Assessing Strengths and Weaknesses for Better Positioning
- Retail Leadership Guidelines
- The Components of Retail Business Intelligence
- Business Intelligence and Retail Operations
Store Sales Performance Metrics
- Critical Performance Questions
- What to Measure and When?
- 15 Key Retail Metrics
- The Strategic Profit Model (DuPont Analysis)
- Computing the Store’s Return on Net Worth
Retail Sales Management and Coaching
- The New Role of the Retail Sales Associates
- Relationship Selling and Retailing
- The Retail Sales Management Process
- Hire
- Train
- Set Goals and Objectives
- Define and Measure Metrics
- Motivate
- Performance Evaluation
- Rewards and Incentives
Retail Performance Management
- The Critical Components of Retail Performance
- Improve the Quality of Leadership
- Instill a High Performance Culture
- Develop and Implement HR Programs and Processes
- Evaluating Individual Performance Levels
- Developing Balanced Scorecards (Store and Retail Sales Associates)
Customer Service Management
- Trends in Customer Relations
- Shaping Customer Perceptions
- Developing Your Own Service Strategy
- Customer Service Requirements
- Key Ingredients of Service Strategy
- Facts about Customer Complaints
- A Retail Success Blueprint