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Administration and Office Management Professional Course

Become a professional in administration and office management. Enroll in this course to develop comprehensive skills for effective professional performance. LBTA offers Administration and Office Management Professional Course in Secretarial and Administration Courses.

◎English⧗One Week●Confirmed£from 4,700 GBP

Upcoming schedule

227 sessions
VenueStartsEndsNet feesBook
Berlin, Germany5-Jul-20269-Jul-20267,900 GBPRegister
Geneva, Switzerland5-Jul-20269-Jul-20268,950 GBPRegister
Interlaken, Switzerland5-Jul-20269-Jul-20268,950 GBPRegister
Munich, Germany5-Jul-20269-Jul-20267,900 GBPRegister
Paris, France5-Jul-20269-Jul-20266,700 GBPRegister
Rome, Italy5-Jul-20269-Jul-20267,300 GBPRegister
Singapore, Singapore5-Jul-20269-Jul-20267,500 GBPRegister
Washington, United States5-Jul-20269-Jul-202611,000 GBPRegister
Amsterdam, Netherlands12-Jul-202616-Jul-20268,100 GBPRegister
Bali, Indonesia12-Jul-202616-Jul-20268,100 GBPRegister
Barcelona, Spain12-Jul-202616-Jul-20266,950 GBPRegister
Istanbul, Turkey12-Jul-202616-Jul-20264,700 GBPRegister

Course syllabus

Objectives:

By the end of the program, participants will be able to:

  • Define and understand the role of the office manager / administrator.
  • Acquire time management skills required for better office productivity.
  • Handle telephone calls properly and professionally.
  • List the main causes of stress and the techniques needed to control them.
  • Learn communication strategies needed for carrying out responsibilities in an effective manner.
  • Develop a service attitude and mindset aimed at the internal and external customer.

The Course Outlines

The Role of the Office Manager/Senior Administrator

  • Perception Versus Reality
  • Competencies Required for Success

Effective Communication Skills

  • Improving Credibility and Gaining Recognition
  • Speaking and Listening
  • Being Assertive
  • Selling Your Ideas to the Boss, Colleagues, Subordinates and Clients

Written Communication

  • Style
  • Layout
  • Clear Writing
  • Proof Reading

Controlling Stress

  • Symptoms
  • Causes
  • Solutions

   Serving the Internal and External Customer

  • Understanding the Needs of Internal and External Customers
  • Having the Right Attitude
  • Providing Excellent Service
  • Handling Complaints

Organizing Meetings

  • Preparing the Agenda
  • Taking Minutes

Managing Time

  • Identifying and Eliminating Time Wasters
  • Setting Goals and Priorities
  • Planning and Managing Time for Self and Others

Using the Telephone Properly

  • Professional Telephone Behavior
  • Rules for Good Listening
  • Making Appointments

Related courses

Organising and Behavioural Skills for Administrative Professionals-Executive Secretaries-PAs CourseAdministration and Office Management - Best Practices and Technologies CourseCommunication, Coordination, and Interface Management CourseThe Highly Productive and Effective Administrator CourseDocuments and Records Management Compliance CourseTime Management and Personal Effectiveness Course